Question 1

Are you bonded and insured?

Accepted Answer

Clayton Pristine Company is fully bonded and insured, ensuring your peace of mind.

Question 2

What areas do you offer cleaning services?

Accepted Answer

Our professional cleaning services are available in the following areas:

Bloomfield Township
West Bloomfield Township
Troy
Sterling Heights
Farmington Hills
Royal Oak
Ann Arbor

Question 3

How do I login to my client hub? (Existing Clients)

Accepted Answer

Go to our website www.ClaytonPristineCompany.com
On the top right click on “Client Login” button
Enter your email address
You’ll be sent a link and instructions

**Button can be a quick way for existing clients to view their ongoing work, or request new work, booking confirmation, appointment reminder, a request for their card on file to use with Jobber Payments, quotes and invoices.

Question 4

How to book cleaning services? (New Clients)

Accepted Answer

For your convenience, we invite you to contact us at 888-590-3676 or complete the "Get Estimate Form" for further assistance.

Go to our website www.ClaytonPristineCompany.com
On the top right click on “Get Estimate” green button
Enter your first/ last name, email address, phone number, address, service details, photos of the work to be done, how did you hear about us?. Review Information and confirm.
We will follow up via email and text

Question 5

Do you offer Add-on Services?

Accepted Answer

Yes, we do. Here is the list of our Add-On services. Prices will be available when you "Get an Estimate".

Kitchen

Oven Cleaning
Dishwasher Cleaning
Inside Fridge/Freezer
Interior Cabinet Cleaning

Bedroom

Changing Bed sheets (No duvet)

Laundry

Fold Laundry Only

Extras

Interior Window cleaning and window sills
Baseboards/Trim: Dust and wipe Clean
Wall Washing: Spot cleaning or washing scuff marks off walls.
Trash Can Sanitizing: Washings out interior trash bin.
Blinds Deep Cleaning: Hand-wiping or washing blinds.
Garage: Vacuum and Mop floor

Question 6

What types of cleaning services do you offer?

Accepted Answer

We offer a comprehensive array of residential cleaning services/commercial cleaning, including initial cleans, weekly, bi-weekly, and monthly options.

Our cleaning services can be tailored to your needs, encompassing standard cleaning, deep cleaning, move-in/move-out, and post-construction cleanings.

Question 7

Do you bring your own supplies?

Accepted Answer

Yes. We bring our cleaning supplies and equipment. If you prefer we use your products, just let us know in advance.

Question 8

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home. Many clients provide a key, garage code, or door code. We handle your home with professionalism and respect.

Question 9

What is your 24-Hour Touch-Up Guarantee?

Accepted Answer

We stand behind our work with a 24-Hour Touch-Up Guarantee. If any area does not meet your expectations, notify us within 24 hours of your cleaning and we’ll return to correct it at no additional charge. Your satisfaction is our priority.

Question 10

Can I customize my cleaning schedule and services?

Accepted Answer

Absolutely. We tailor our cleaning plans to meet your specific needs and preferences to ensure your complete satisfaction.

Question 11

Are your cleaning products safe for my family and pets?

Accepted Answer

We’re excited to share that a fantastic 99% of our cleaning products are eco-friendly, showcasing beloved brands like Mrs. Meyer and Method!

Question 12

What we do not clean?

Accepted Answer

Our professional team is highly skilled in managing a wide range of cleaning tasks. However, we must strictly adhere to safety and protection protocols, which preclude us from cleaning homes that contain biohazards, including animal waste and infestations of insects or rodents. Furthermore, our services do not encompass the following: wet wiping light bulbs, resurfacing, waxing, or refinishing floors, moving large furniture, cleaning exterior windows or walls, washing dishes, accessing spaces beneath inaccessible furniture or sofas, any outdoor areas, interior closets, bookshelves, under heavy furniture, small items such as toys, books, shoes, etc., or handling extensive trash disposal. For liability reasons, we are also unable to clean areas that are higher than two steps.

Question 13

How to prepare for your upcoming house cleaning?

Accepted Answer

To ensure optimal results:

Here are 9 essential tips to prepare for your cleaning service:

Provide clear access instructions. If you will not be present during the cleaning, please ensure the team has access through a key, lockbox, or smart lock, and communicate any necessary gate codes or alarm details in advance.
Remove clothing and laundry from the area. Clearing clothes, towels, and sheets from the cleaning area helps facilitate a thorough cleaning process.
Tidy up toys.
Prepare your bedding. We request to please place fresh sheets on your bed, please ensure everything is Ready, Clean, and Prepared for the team. (Please note, we do not change duvets.)
Eliminate clutter.
Clear the countertops. Items such as empty jars, food containers, and personal belongings may obstruct effective cleaning of the surfaces.
Store your personal items securely.
Ensure the safety of your pets.
Communicate any priority areas during booking.

Question 14

How do I make a payment?

Accepted Answer

We make payment simple and hassle-free. We accept all major debit and credit cards through our secure Stripe payment system, ensuring a fast and safe checkout experience. Please note that a small convenience fee is added to each transaction.

2.9% + .30 cents per transaction

Question 15

What are your business hours?

Accepted Answer

Business hours are Monday through Friday 8am to 5pm

Question 16

How long will my cleaning take?

Accepted Answer

The duration of cleaning services is influenced by the following factors:

Size of the residence
Current condition of the residence
Type of service requested (standard, deep clean, move in/out)
Number of team members allocated

Question 17

How do I leave feedback?

Accepted Answer

We greatly value your feedback.

You may reach us through the following methods:

Call or text our office at (888) 590-3676
Email us at: info@ClaytonPristineCompany.com
Leave a Google review using the link in our website footer

Your insights are invaluable in helping us enhance our services.

Question 18

Who will be performing the cleaning in my home?

Accepted Answer

All of our team members are fully trained professionals and have completed comprehensive background checks. You can trust that they are experienced, reliable, and committed to providing the highest quality service for your home.

Question 19

How much do you charge per cleaning?

Accepted Answer

We offer flexible pricing to match your home’s unique cleaning needs. For full-service cleanings, rates are based on the size of your home using a per-square-foot model. For more customized or specialized cleaning, we provide hourly pricing.

Final costs may vary depending on several factors, including the size of your home, whether children or pets are present, the type of cleaning service requested, and how often you schedule service—such as weekly, bi-weekly, or monthly.

Question 20

Do I need a deep cleaning for my first cleaning?

Accepted Answer

Absolutely! For our first-time clients, we recommend a comprehensive deep cleaning to ensure every corner of your home is meticulously addressed, making subsequent maintenance visits more efficient. We also suggest this service for existing clients who have not had their homes cleaned in over six weeks. Please note that the initial deep cleaning is priced slightly higher, but subsequent regular maintenance cleanings are available at a reduced rate with a discount.

Question 21

Do you offer discounts for referring family and friends?

Accepted Answer

We’re excited to invite you to refer a friend! As a heartfelt thank you, you’ll receive a delightful $50 Amazon Gift Card when they book with us!

⚠️Just a friendly reminder: this reward is given only after your friend has successfully completed and paid for their cleaning service. Happy referring!

Question 22

Are there any fees if I need to cancel or reschedule?

Accepted Answer

Cancellation or Rescheduling Policy

We totally understand that things come up, and we just ask that you give us a heads-up so we can plan our schedule:

48 hours’ notice or more: No problem, no fee.
24 hours’ notice: 50% of the service price applies.
Same-day cancellations or lockouts: 100% of the service price.
Thanks so much for being considerate of our time—we really appreciate it!

Question 23

How do I tip my team members?

Accepted Answer

We kindly encourage you to consider giving a cash tip to our dedicated team members after the service. Your generosity is truly appreciated, but of course, it’s completely optional.

Question 24

When do you process payment?

Accepted Answer

Payment will be processed following the completion of your cleaning service.

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