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24-Hour Touch-Up Guarantee

Your satisfaction is our priority. If any area does not meet expectations: Notify us within 24 hours. Specify the area(s) of concern. We’ll schedule a complimentary touch-up. We kindly ask that the home remains untouched in the concerned areas so we can properly assess and correct.

Payment Policy

Payment is due on the day of service. Late Payment incurs a $50 fee after 2 days. In order to make payments please create a free client hub account. (Online Payments Only)

Cancellation Policy

48-hour notice (2 days) required to avoid cancellation fee

24 Hour Notice (1 day): Usually 50% of the service price.

Same-Day Cancellation/Lockout: 100% of the service cost

Safety Policy

For safety reasons, we cannot move heavy furniture, use a latter more than 2 steps or handle biohazard materials.

Media

We may take photos/videos of our work for marketing. No personal details or identifying information will be shown.

Price Changes

If extra work is required, we'll confirm any price changes before proceeding.

Rates

All Rates will be increasing March 1st, Due to the rising cost. We want to be able to continue, and have the premium quality products you expect and deserve.

Deposit Required

Deposit of 50% is required to hold your appointment and will be deducted from your final cost.

Bio Hazards

We do not clean biohazards (blood, vomit, feces, etc).

Pet Policy

Require pets to be secured for the safety of the staff.

Home Entry

At the time of booking please provide information for entry of your home (Someone will be home, Key available, or entry code)

Home Preparation

Clients are expected to tidy up, allowing cleaners to focus on cleaning rather than organizing. (More information in the FAQ's)

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Clayton Pristine Company LLC. This includes SMS messages for marketing, customer care, outbound 2 factor authentication. Message frequency varies. Message and data rates may apply. See privacy policy at [Privacy Policy URL]. Message HELP for help. Reply STOP to any message to opt out.

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Terms and Conditions

About us